Terms and Conditions

Bookings

Advance booking only. Payment must be made in full at time of booking A booking is accepted as confirmed when payment for each member of the party is made in full to Discover Dorset or its Agents

Tickets

You need a booking reference number to travel on Discover Dorset’s tours. Under 16 year olds must be accompanied by an adult of 18 years or over who is willing to take responsibility and have a legal Duty of Care, to supervise the child throughout the day.

Responsibilities of the passenger

Passengers should aim to be at the pick up point for their tour at least 10 minutes prior to their scheduled departure time. We cannot guarantee that your seat will not be given to another passenger if you arrive later than the scheduled departure time and no liability will be accepted in such circumstances. Passengers must allow plenty of time to return in time to connect with any other form of transport. We do not accept responsibility for any delays caused by circumstances beyond our control. Passengers must also look after their personal effects at all times whilst at the pick up point, at the stops and on the mini-coach. Stops are made during the tour for sightseeing and refreshment. You must return to the mini-coach punctually within the time allowed for those stops. Your mini-coach may have to leave without you if your return is overdue and we shall not be liable for the consequence.

Personal luggage and effects

Passengers are permitted to carry a reasonable amount of luggage/bags. Some of the mini-coaches have limited or no luggage space so please let us know if you are planning to bring some luggage. Passengers are responsible for their luggage and personal effects at all times whilst at the pick up point, at the stops and in the mini-coach. We will not be liable for loss or damage to luggage or its contents or personal effects resulting from carrying or leaving any luggage or personal effects on our mini-coaches

Accident or Loss

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We shall not be liable for any loss, consequential loss, inconvenience or delay arising out of the breakdown or failure of any vehicles or from circumstances beyond our control.

Personal Insurance

Personal insurance is not included. Passengers are advised to arrange their own personal insurance cover.

Nuisances

In the interests of all passengers the following rules apply:
Smoking and vaping – you are not permitted to smoke or vape whilst on board our mini-coaches but all tours make frequent stops.
Alcoholic drinks – you are not allowed to take into our mini-coaches any alcoholic drinks for the purpose of consuming them onboard or to remain on the vehicle when in the opinion of the driver you are under the influence of alcoholic drink.
Drug and Solvent Abuse – you are not permitted to board or remain on board our mini-coaches whilst under the influence of drugs and / or solvents.
Failure to comply with any of the above may result in you being required to leave the mini-coaches in the interests of fellow passengers. Should this happen you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you.

Changes to tours and excursions

Every care will be exercised in the arrangement of tours. However, we will not be liable for unexpected and unforeseen circumstances beyond our control. Changes may be made to tours to respond to unexpected and unforeseen circumstances. Your driver has to exercise their discretion on the effects which these may have on the tour. If we fail for whatever reason within our control to complete a tour we will provide suitable alternative transport but our liability shall be limited to the cost of providing transport to the agreed drop off points. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss. Each tour operates subject to sufficient demand. We reserve the right to cancel or alter arrangements. In the event of cancellation all monies paid will be refunded. In the event that an advertised place of interest shall be closed every endeavour shall be made to substitute an alternative but the company reserves the right to cancel or alter arrangements. The published pick up and drop off times are approximate only. We do not undertake that tours will start or return at the times specified in our brochures and leaflets. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss caused as a result of the late departure or return of a tour.

General conditions

No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of the managers of Discover Dorset Tours. We may at our discretion require any person to withdraw from any tour at any time if we deem their acts offensive or a nuisance to other passengers. Should this happen you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you. Any complaint should, in the first instance be communicated to the driver. Should the matter remain unresolved then passengers must report the matter to Discover Dorset Tours without delay with confirmation in writing not later than 7 days from the return of the tour.

Governing Law

These conditions shall be governed in all respects by English Law. Any passenger bringing an action against us submits to the jurisdiction of the English Courts.

Cancellation Policy for our core tours

It is your responsibility to cancel your tour prior to the tour date. No refunds will be issued if you cancel after your tour departure time.

• More than 48 hours notice before the tour – 100% refund.
• Less than 48 hours notice before the tour – No refund.

Cruise Excursions

Cancellation Policy

By completing our booking via the website or via email you agree to our cancellation poilicy. If you need to cancel the excursion, kindly inform us at least 14 days prior to the scheduled date, and we will offer a full refund, with the deposit deducted. Cancellations made within 14 days of the scheduled date will be subject to a 100% charge as Discover Dorset Ltd is a small local company and any refunds within 14 days would have major affects on our operation.

In the unlikely event that we need to cancel the excursion due to unforeseen circumstances, we will provide a complete refund.

Please make sure you have the right travel insurance to cover your losses in case of cancellations.